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Frequently Asked Qestions

UneekDose Administration

Most Popular Questions

What is your 100% on-time guarantee?
We guarantee that you’ll receive the right medications, on time, every time. If we are ever responsible for any mistake we will fully refund the cost of the medications.
How much are my co-pays?
In most cases, your co-pay will stay the same as it is at your local retail pharmacy for a 30-day supply. Your co-pays are set by your insurance company and may vary based on where you fill medicines, if you have a deductible, and what kind of medication you’re receiving. Because of these different factors, we recommend that you call your insurance provider directly to get an accurate quote for your set of medications.
How do I speak to the pharmacist?
You can call us during the weekdays at (317) 293-1700 or email us at info@pharmaneek.com. Our pharmacists are happy to help in any way they can.
Can you ship prescriptions to my state?
Pharmaneek is currently serving customers in states of Indiana and Louisana. We are in the process of applying for the necessary regulatory approvals to deliver medications to additional states. We would be happy to send you an email when Pharmaneek services are available in your state, please just sign-up here with your mailing address in message box and we'll be in touch.
Can my doctor send prescriptions directly to Pharmaneek?
Pharmaneek is a full-service pharmacy, like your local retail pharmacy, so your doctor can send prescriptions to Pharmaneek at any time. Fax: 1-317-536-3100, phone: (317) 293-1700, or e-scribe to Pharmaneek.
Can you also ship medications that don’t fit in packets, like inhalers and creams?
Yes. We are a full-service pharmacy and can dispense inhalers and creams, as well as prescriptions, over-the-counter medications and vitamins.
What do you do about medications I only take sometimes, not everyday?
These “as-needed” medications (medications that you take only as needed rather than on a specific schedule) are dispensed in standard prescription bottles rather than in your UneekDose packs. If you find yourself taking an “as-needed” medication on a scheduled (regular) basis, your Pharmaneek pharmacist can help you decide whether it might make sense to get a new prescription with scheduled directions, or help you find a more appropriate daily medication.
Can I sign someone else up?
You can sign up the person you’re caring for via the normal sign-up page here or by calling the pharmacy at (317) 293-1700. Feel free to give us a call and introduce yourself - we’d like to get to know you, too.
How do you handle controlled drugs?
We can fill and include schedule III, IV, and V medications. We do not fill schedule II prescriptions via means of the internet.

Signing Up and Medication Management

Do I need to get all new prescriptions?
No. When you sign up for an account we’ll ask for some identifying information and the location of your current pharmacy. Once you confirm that you’d like to transfer your prescriptions, we will call your old pharmacy and make the switch. If any of your prescriptions have no refills remaining, we will contact your prescriber(s) for a new prescription. Information retrieved from your former pharmacy includes: medication name, strength, directions for use, quantity, original refills, refills remaining, prescriber, first fill date, last fill date. This allows us to know when you will run out of your current medications and allows us to find an ideal start date for your medications.
What happens if I get a new prescription?
If it is a medication that should start right away, we will ship you an interim supply to carry you through until your next UneekDose arrives. If it’s not urgent, we will wait to start the medication until your next UneekDose starts to decrease confusion. We ship a new UneekDose every month.
What do you do about dose changes?
If you have a medication with frequent dose changes, we may put that medication in a separate pill bottle with clear instructions. We do this so that you can easily change your dosing without changing the rest of your UneekDose. In all situations we work closely with you and your healthcare provider to deliver the solution that best fits your unique situation.
What if my prescription has specific directions?
Every UneekDose pack comes with a Medication List that includes images and instructions for each medication. We make it very easy and clear to understand how each medication should be taken.
What if I need an antibiotic?
We have the ability to deliver a medication the same day. If you’re not sure about the urgency of starting the medication, give us a call at (317) 293-1700 and we can help.
What if I miss a packet?
If it’s close to the time you’re supposed to take the medication, you should take the packet as soon as you remember. If it’s closer to your next dose, you should skip the packet. For specific circumstances, please call your Pharmaneek pharmacist at (317) 293-1700 or info@pharmaneek.com. We also recommend visiting the FDA’s website which talks about the safe disposal of medication.
What do I do if my doctor changes a dose?
Have your doctor send the new prescription to Pharmaneek (fax: 1-317-536-3100, phone: 317-293-1700, or e-scribe). Upon receipt of the new prescription, we will stop your old prescription and send you enough new medication to get you through until your next UneekDose pack arrives. If it’s not an urgent change, you can also decide to wait to start the medication until your next UneekDose pack arrives to decrease confusion.
Do you take back my old medications or needles?
We cannot currently take back your old medications. We recommend you visit the FDA’s website regarding safe medication disposal and safe disposal of needles and other sharps.
Can my doctor send prescriptions directly to Pharmaneek?
Pharmaneek is a full-service pharmacy, like your local retail pharmacy, so your doctor can send prescriptions to Pharmaneek at any time. Fax: 1-317-536-3100 phone: (317) 293-3100, or e-scribe to Pharmaneek.
What if I miss a packet?
If it’s close to the time you’re supposed to take the medication, you should take the packet as soon as you remember. If it’s closer to your next dose, you should skip the packet. For specific circumstances, please call your Pharmaneek pharmacist at (317) 293-1700 or info@pharmaneek.com. We also recommend visiting the FDA’s website which talks about the safe disposal of medication.
What do I do if my doctor changes a dose?
Have your doctor send the new prescription to Pharmaneek (fax: 1-317-536-3100, phone: 317-293-1700, or e-scribe). Upon receipt of the new prescription, we will stop your old prescription and send you enough new medication to get you through until your next UneekDose pack arrives. If it’s not an urgent change, you can also decide to wait to start the medication until your next UneekDose pack arrives to decrease confusion.
Do you take back my old medications or needles?
We cannot currently take back your old medications. We recommend you visit the FDA’s website regarding safe medication disposal and safe disposal of needles and other sharps.
Are you able to add vitamins to my UneekDose pack?
Yes. We can include vitamins, supplements and over-the-counter medications in your UneekDose pack in addition to prescriptions. Just let us know what you’d like us to add either during the signup process or from your account page.
Can you also ship medications that don’t fit in packets, like inhalers and creams?
Yes. We are a full-service pharmacy and can dispense inhalers and creams, as well as prescriptions, over-the-counter medications and vitamins.
What do you do about medications I only take sometimes, not everyday?
These “as-needed” medications (medications that you take only as needed rather than on a specific schedule) are dispensed in standard prescription bottles rather than in your daily UneekDose pouches. If you find yourself taking an “as-needed” medication on a scheduled (regular) basis, your Pharmaneek pharmacist can help you decide whether it might make sense to get a new prescription with scheduled directions, or help you find a more appropriate daily medication.
Can I sign someone else up?
You can sign up the person you’re caring for via the normal sign-up page here or by calling the pharmacy at (317) 293-1700. Feel free to give us a call and introduce yourself - we’d like to get to know you, too.
Can you send insulin as well as supplies such as test strips and needles for insulin pens?
We can send insulin and needles for insulin pens. We ship deliver the same day in temperature controlled packaging. For test strips, we can bill insurance and home deliver them to you.
How do you handle controlled drugs?
We can fill and include schedule III, IV, and V medications in your UneekDose pack. We do not fill schedule II prescriptions via means of the internet.
When are Pharmaneek pharmacists available for consultation?
Pharmaneek pharmacists are available 9AM to 6PM weekdays. Our normal business hours are Monday to Friday 8am - 6pm Eastern Standard Time. After normal business hours, a voicemail line is available for UneekDose customers and a pharmacist will return your call as soon as possible. If you are experiencing a medical emergency, please contact your physician and immediately seek medical care.

Proactive Refill Management

How does Proactive Refill Management work?
Our Proactive Refill Management service means that you never have to worry about missing a medication. We contact your prescriber eight weeks before your last refill and take any necessary steps to get your new prescription in place. If a prescription needs a prior authorization, we work with your doctor and insurance company to make sure it goes through. In the event that your prescriber requires additional action on your behalf (such as an office visit or consultation) we will make that step as easy as possible by communicating clear and consistently with you. We will never put the work of chasing refills on you - that is our responsibility as your pharmacy.
What do I have to do to make sure my refills are in place on time?
Usually nothing. We contact your prescriber eight weeks before your last refill and take any necessary steps to get your new prescription in place. If a prescription needs a prior authorization, we work with your doctor and insurance company to make sure it goes through. In the event that your prescriber requires additional action on your behalf (such as an office visit or consultation) we will make that step as easy as possible by communicating clear and consistently with you. We will never put the work of chasing refills on you - that is our responsibility as your pharmacy.
How do you contact my doctor?
For refill requests, we fax your prescriber based on the prescription that was written previously. If a fax number is unavailable, we will call your prescriber for this information.
What happens if I have prescriptions with different doctors?
We will contact the appropriate prescriber for each medication with applicable communication related to refills, questions, or concerns.

Quality Control

How are UneekDose pouches dispensed?
We utilize a highly precise, automated dispensing system to sort and fill personalized UneekDose pouches separately for each customer. The dispensing system contains multiple barcode checks and each medication canister used is calibrated specifically for the drug dispensed from the canister. There is also a pharmacist check at each step in the process to avoid any potential errors.
How do you check the packets before they get sent out?
We utilize a highly precise, automated dispensing system to sort and fill personalized UneekDose pouches separately for each customer. The dispensing system contains multiple barcode checks and each medication canister used is calibrated specifically for the drug dispensed from the canister. There is also a pharmacist check at each step in the process to avoid any potential errors.
What happens if I get a packet with an error?
You should never get packet with an error. Our 100% guarantee means that you’ll receive the right medications, on time, every time. If we are ever responsible for any mistake in your UneekDose pack we will fully refund the cost of the medications.
What happens if my packet has been tampered with?
If you believe there is a chance your packet has been tampered with you should contact us immediately, either by phone at (317) 293-1700 or email at info@pharmaneek.com.com. Because we have an image of each packet that leaves the pharmacy, we are able to easily compare with the UneekDose pack you are looking at at home and confidently assess whether it has, or has not, been tampered with. In the event it has, we will work with you to quickly supply you a replacement.
How do I know you’re not going to make a mistake?
We have put in place very secure and stringent systems that have multiple pharmacist check-points. Every single packet is reviewed by a pharmacist and we have a catalogued image of every UneekDose pack we have ever dispensed.
How do I speak to the pharmacist?
You can call us 9AM to 6PM weekdays at (317)0293-1700 or email us at info@pharmaneek.com. Our pharmacists are happy to help in any way they can.
What do I do if I have a problem?
Pharmaneek pharmacists are available 9AM to 6PM weekdays. Our normal business hours are Monday to Friday 8am - 6pm Eastern Standard Time. After normal business hours, a voicemail line is available for UneekDose customers and a pharmacist will return your call as soon as possible. If you are experiencing a medical emergency, please contact your physician and immediately seek medical care.
What happens if my packet has been tampered with?
If you believe there is a chance your packet has been tampered with you should contact us immediately, either by phone at (317) 293-1700 or email at info@pharmaneek.com.com. Because we have an image of each packet that leaves the pharmacy, we are able to easily compare with the UneekDose pack you are looking at at home and confidently assess whether it has, or has not, been tampered with. In the event it has, we will work with you to quickly supply you a replacement.

Billing and Insurance

What insurance plans do you accept?
Pharmaneek is compatible with most major insurance plans, including most forms of Medicare Part D. To find out specifically if you will be able to fill your prescriptions with UneekDose we recommend contacting your plan provider directly.
How much does UneekDose cost?
There is no charge for UneekDose beyond standard 30-day co-pays. You receive a monthly billing statement that shows the cost of your medications, the amount that was covered by insurance, and the amount to be paid out-of-pocket. There are no shipping, handling, or extra fees associated with switching to UneekDose.
How do you get my insurance information?
When you sign up for an account we’ll ask for some identifying information and the location of your current pharmacy. Once you confirm that you’d like to transfer your prescriptions, we will call your old pharmacy and make the switch. \ Typically we can also transfer all of your prescription insurance information. If there are any issues we will contact you to work them out before starting your UneekDose subscription.
How much are my co-pays?
In most cases, your co-pay will stay the same as it is at your local retail pharmacy for a 30-day supply. Your co-pays are set by your insurance company and may vary based on where you fill medicines, if you have a deductible, and what kind of medication you’re receiving. Because of these different factors, we recommend that you call your insurance provider directly to get an accurate quote for your set of medications.
What is my long-term commitment?
There is absolutely no long-term commitment at Pharmaneek. If you are unhappy with the service, or would like to switch for any reason, we will help coordinate with your new pharmacy to transfer your prescriptions and information. We do require you to call-in to cancel, as we want to insure you never miss your medication - but we respect your decisions as a customer and make it easy to move prescriptions whenever you choose.
How can I pay? Check, credit card, money order?
It’s easiest to pay by credit card, and we can auto-charge your card every 28 days for your co-pays and any charges for the non-prescription meds you may have ordered. If you can not pay by credit card, please contact us at (317) 293-1700 to make alternate arrangements.
How does billing work?
We charge your credit card every 28 days for medications delivered since your last billing statement. This statement includes co-pays for the prescription medications and any charges for non-prescription medications that you added to your order. Your monthly co-pay statement will usually be the same as at a retail pharmacy. You receive a notice one week before the charge posts so that you have time to review the statement and make any changes.
Do you offer discounts or financial assistance?
If you have a specific circumstance where you need financial assistance, we’re happy to work with you - just send us an email: info@pharmaneek.com or call us at (317) 293-1700.
How much do you charge for over-the-counter meds, vitamins, and supplements?
Pharmaneek sources over-the-counter meds, vitamins, and supplements from similar suppliers as a local retail pharmacy. We follow these suppliers suggested retail pricing, which is usually very similar to the prices you would find at a retail pharmacy.
Do you dispense brand or generic medications?
Indiana pharmacy regulations allow either the patient or prescriber to request a brand name or generic medication. Unless specifically requested we default to dispensing generic medications. If you’re a Pharmaneek customer and would like to request a brand name medication please call us (317) 293-1700.

Free Home Delivery

How much do you charge for delivering the medications?
There is NO EXTA COST for home delivery you only pay for the medictions that you order.
How can I change my address?
You can call us at (317) 293-1700 or send us an email at info@pharmaneek.com with your new address.
What do you do if I go away or on vacation?
Just let us know what dates you’ll be gone and we will coordinate with your insurance company (if necessary) to provide you with a sufficient supply of medication to last through your trip. If preferable, we are also able to ship your medications to an alternative address provided we are licensed in the state you will be visiting.
How often do you deliver?
We ship you a new UneekDose pack every 30 days, which contains a 30 day medication supply as well as any non-emergency, as-needed meds, inhalers, or creams that were requested since the last shipment.
Can you do an emergency shipment? Overnight shipment?
We have the ability to deliver a medication the same day, but for drugs that should start immediately, like an antibiotic, we recommend filling at a local retail pharmacy. If you’re not sure about the urgency of starting the medication, give us a call at (317) 293-1700 and we can help.
Where is Pharmaneek located?
Our pharmacy is located at 7345 Woodland Dr., Suite B, Indianapolia, IN 46278

Privacy and Security

Is UneekDose child safe?
Your UneekDose is not child safe and must remain out of the reach of children.
Is my account and information secure?
We operate with state-of-the-art security features and are fully HIPAA compliant. For a more detailed look into our privacy policy please click here.
Do you share my information?
We will never share your information with anyone. For a more detailed look into our privacy policy please click here.
How do you get my prescription and personal information?
The majority of the personal information we have is provided directly by you during the signup process. Once you sign up, we retrieve additional information from your former pharmacy including: medication name, strength, directions for use, quantity, original refills, refills remaining, prescriber, first fill date, last fill date. This allows us to know when you will run out of your current medications and allows us to work with you to find an ideal start date for your UneekDose.
How do you use my information?
We use your personal information for the sole purpose of providing you with the best pharmacy care and service we can. We will never share your personal information. For a more detailed look into our privacy policy click here